Cvent Event Management

Pros

Cvent makes it very easy to set up and deploy registration websites, manage hotel bookings, flights, and overall user experience. We have been using Cvent for over 5 years and there are always new developments and upgrades being added. There's a huge community of users who also help each other and submit request for new ideas. Cvent is always listening to us and adding new features that enhance our events.

Cons

In the beginning it was a little tricky setting up events. After using it for a few events though, it is now much easier to set up.

Alternatives Considered

Reasons for Switching to Cvent Event Management

Pros

Property search capability. Makes life so much better!

Cons

Reporting templates. Need a more descriptive naming to know which report to pick.

Pros

The outcome was great and attendees loved it. The look was good and it captured the info we needed to capture.

Cons

Incredibly time intensive
Not as user friendly as expected
Very poor descriptions of what is included and what is not
for such high tech the payments and invoices were super difficult. They do not simply give you a link for payment. You must contact them and wait for delays to respond to get a payment link and you have to do the same for every payment.
Help sessions were not as described during the sales. Bottom line is that it works well if you want to pay Cvent to do the entire set up. Otherwise be prepared to spend a great deal of time learning and setting up

Pros

It's got a TON of flexibility that will fit just about every use case. The pricing is really good compared to a lot of other platforms.

Cons

Sometimes you have to do workarounds for things that should just be normal features, such as adding images to the session descriptions.

Alternatives Considered

Reasons for Switching to Cvent Event Management

Pros

When I used it I loved it. It was so easy to run conferences and workshop with CVENT.

Cons

I don't really have any cons. The con for me is that my university has its own system and would not allow me to use Cvent any longer.

Pros

Cvent Event Management offers a comprehensive solution that streamlines the entire event planning process. The platform seamlessly integrates essential features including event setup, speaker coordination, and attendee registration management. Event organizers can easily handle sponsor and exhibitor interactions, coordinate sessions, and foster participant engagement through interactive tools. Built-in feedback surveys help measure event success and gather valuable insights. A standout feature is the platform's user-friendly website builder and mobile app creation tools, which enhance the event experience while requiring minimal technical expertise.

Cons

Cvent, while powerful, comes with a significant cost investment, making it most cost-effective for our larger-scale events. The platform's training resources are somewhat restrictive – comprehensive learning opportunities are primarily available through the annual Cvent CONNECT conference or in the Community webinars. This limitation can impact new users' ability to fully utilize the platform's capabilities.

Pros

What I like most about Cvent is its user-friendly interface, clear knowledge base, and the support from reliable account managers who truly understand my goals. It’s made event management seamless and effective since 2009!

Cons

No major cons; it's a reliable and efficient tool.

Pros

The comprehensive set of tools and features allow me to easily manage my events and apply our SMM program company wide within one tool.

Cons

With such a large set of features, it can take a little bit of time to fully train on the tool.

Pros

Cvent event management made it easier for us to organize our events in one platform. The ready-to-use templates and flexibility to host small to large events is a plus! I love using the customer support live chat anytime I run into an issue. They are quick to respond!

Cons

It can be a bit time consuming on learning how to use Cvent overall, but after that everything is seamless. Not being able to login into multiple devices using one account gets tiresome when I am working offsite and my computer at work still has me logged in.

Pros

The Cvent Event Management platform is a one-stop shop. I can accomplish everything I need, from sourcing, budgets, to attendee registration/experience.

Cons

Cvent tends to acquire other platforms instead of building within, this can cause glitches and bugs.

Pros

It's easy to set up professional looking registration websites. Our attendees can register in 5 minutes, including requesting hotel rooms and flights.

Cons

Some of the registration type setups take a little time to set up - requires some pre-planning on the event manager's part.

Alternatives Considered

Reasons for Switching to Cvent Event Management

Pros

As an administrator focused on Cvent reporting, the access to most elements of meetings is made easy with the report templates in the system. In most cases, you can mix and match different data points within a report rather than run multiple reports and append data. Any time data manipulation is involved the integrity of the data can be compromised. The ability to set some parameters prior to running the report, incorporating filters, and easily move columns makes the reporting aspect user friendly. The ability to publish reports to Access Portal also allows on-demand reporting by non Cvent-licensed users without having to ask someone else to run the report.

Cons

Some data is not accessible from the client interface of Cvent reports, such as Peak Nights as entered in the meeting request form. I also wish more data was available within the report templates in the Admin Reporting module, such as Meeting ID in the Meetings Management Notification Delivery Report. Overall it's a great product and we have a fantastic support team available to help as needed.

Pros

The system is very robust and offers just about any capability you may want. Similar products often have limitations to what they offer so they come with a lower price tag. If you need a robust system with the capability to customize reports and data, the higher price tag is worth the cost and will save you time and stress as a result. Customer service is easy to get in touch with and work with any issue you may have. They're also quite receptive to feedback regarding functionality.

Cons

It can feel a bit daunting at first because there are so many items to learn. Some items have limits to their functionality which can get frustrating, but it's no different that similar platforms I've used over the years.

Pros

We use Cvent event management daily for multiple clients in a various array of fields. Cvent allows us to customize our registration sites so we can relay meeting specific information to our attendees. We build simple to very complex sites, mobile apps, in-person, virtual and hybrid events. Having one platform that allows us to build all of these options based on our clients needs is amazing, easy, and time saving. We can easily provide reporting, planner alerts, session content and so much more.

Cons

I'm still getting used to the new mobile app layout and features. I used to build the mobile apps on the old Cvent platform and there are a few features I miss having access to such as groups, which made assigning last minute breakouts for attendees a bit easier.

Pros

Cvent Event Management centralize scheduling of hybrid, virtual and in-person events in one place.

Cons

It only support online registration due to lack of offline access.

Pros

Software's online event registration form is easy to use and it adds meeting to outlook calender at ease, user interface is good too

Cons

Nothing i can think of as never faced any issue, however i am sure product updates are always in place to make user experience better

Pros

It's a one stop shop for all things- from travel to the event, to lodging, to app management, to session tracking.

Cons

there are frequent changes and integrations that sometimes need creative workarounds.

Pros

Cvent is useful for event and attendee management. Everything you need is in the same place. It has greatly improved our work.

Cons

It isn't perfectly tailored to incentives trips. There are a few features that could be improved: guest management, multi destination flights, etc.

Pros

Reporting is an excellent feature that allows real-time reporting on almost anything you can think of (there are tons of standard reports built into the system, but you can also create custom reports). Being able to provide stakeholders with a link to run reports on-demand saves a lot of time on the planner's end. The event website is easy to edit and keeps attendees up-to-date with information (thereby cutting down on calls and emails with questions). Emails can be set up to be sent out automatically upon certain parameters being met.

Cons

Cost is a bit higher than other event management platforms, but tends to have very few glitches (if any) and provides excellent management of events from a couple of people to thousands. I have worked with other platforms that could not handle large groups without crashing, so the consistency in performance is a comfort. Oftentimes, you'll find the cost of the platform is offset by time savings.

Pros

Cvent offers a robust event management platform, complemented by an efficient abstract management system. The suite is enriched with extensive training resources, facilitating seamless deployment of event websites and meeting applications.

Cons

We recently encountered a significant issue with Cvent. Despite upgrading our services, we were inaccurately charged for onsite equipment and additional items we no longer utilize. Efforts to resolve this through the sales representative have been ongoing for months, with little progress.

Upon reviewing past communications, it's evident that the charges contradict the terms discussed during our upgrade. The response from the current sales representative, attributing the error to a predecessor and offering a credit conditional on a three-year renewal, is disappointing and unprofessional. This approach has unfortunately tarnished our long-standing relationship with Cvent.

Pros

It is user-friendly. Cvent offers trainings on the platform, as well as a support phone number and email.

Cons

It can seem overwhelming for a new user. It is so robust and has so many avenues to take. Initial training is needed for a new user, instead of just being self-taught by reading and watching videos alone.

Pros

Cvent allows for plenty of customisation and fits plenty of needs within the same platform. We can get a lot done without too much headache.

Cons

The abstract management customisation possibilities are very limited at the moment.

Pros

Simplified product for managing an event end to end from managing invitee lists to attendee details report.

Cons

If it had "Auto save" feature could be better in site designer & email designer.

Pros

The software makes planning and managing events both virtual and hybrid events easy.

Cons

Not a single problem while using this event management tool.

Pros

Provides real-time view from registration to attending an event, can be managed agendas and sessions with single click, allows multiple users, even during the event and at the end it can generate reports and gives analytics.

Cons

Still lots of features can be added into the product.

Pros

CVENT has a lot of capabilities that other platforms do not such as the ability to link questions, have sub questions and do conditional settings. The customer support is great and has always been able to find a solution to my issues.

Cons

There are often many areas you have to modify for a single final action. For example, for an event to be live, you have to have the event live, the registration active AND the admission types active. Some of the design features are very limited and modifying things like images can be very challenging. We often have repeat business and are finding that when we copy an event, there are a lot of hidden settings that get copied over and can make the new copy a bit messy.

Alternatives Considered

Reasons for Switching to Cvent Event Management

Pros

When we set out to find a new event management tool, we met with several vendors. None could meet our needs. Then we found Cvent. Cvent checked all our boxes and more! The sales staff was extremely helpful and bent over backwards to help us test our specific use cases. They were a wealth of knowledge and gave us confidence in the product. We've now been using Cvent for over a year and we couldn't be happier. It's streamlined our processes, improved the user experiences, and gives us all the reporting we need easily. There team was with us every step of the way during our integration phase and made it a breeze. I highly recommend this tool!

Cons

Cvent was such a drastic improvement from our previous solutions, so it's hard to speak to anything negative! The tool does SO much so it can be daunting to learn everything and get your webpages looking nice. However our support teams have been a great resource. Cvent also has many help articles that are a great reference point.

Pros

The software is feature-rich from the planning stages of an event through to the execution. WYSIWYG site development, conditional logic in emails and easy-to-develop registration process make planning easy. OnArrival and Attendee Hub make the constituent experience seamless and positive.

Cons

The libraries available to store your event documents and graphics need an update for ease-of-use.

Pros

Cvent has exceptional customer support!!!! Cvent provides a seamless registration - register online, selecting sessions, making payments, etc. The event app provides conference info, attendee schedules, networking opportunities and interactive features. The reporting tool allows us to track attendee engagement and much more to make our conferences better in the future.

Cons

There are no downsides to using Cvent, however, there is a learning curve. The cost is higher than other options but Cvent is by far the most, robust, comprehensive platform.

Pros

We use Cvent Event Management to manage our events and membership database. We use Cvent for event set-up, registration, speaker management, sponsor and exhibitor interaction, attendee engagement, and feedback afterward. Cvent has streamlined our processes, allowing a small staff to concentrate on other activities related to our conferences and providing a better experience for our attendees.

Cons

The learning curve was steep. Once we were familiar with it, we could quickly set up events. The products that are still being updated, like Abstract Management, are not as user-friendly as the updated products.

Pros

I do like how the customizable features are
The customer service is legit
The platform is easy to use
Their web registration is a 100% the best

Cons

Nothing really is wrong with cvent it is genuinely the best

Pros

Excellent customer service and extensive help resources.
Good integration capabilities, it seamlessly connects with other software and platforms.
Suitable for events of all sizes, from small meetings to large conferences.

Cons

May require significant time to fully understand all features.

Pros

The ease of use, the valuable data that it compiles, and the ease for the attendees.

Cons

I dont think there isnt anything I do not like about the Event Management.

Alternatives Considered

Reasons for Switching to Cvent Event Management

Pros

I like having the ability to execute an event from its inception all the way through execution and post-event using all of the Cvent platform whether it be via the Event Management platform, the mobile app, and onsite management.

Cons

The only con I would say is there is a limit to how customized you can make things at a certain point.

Pros

Cvent Event Management makes it super easy to schedule and reschedule virtual, in-person and hybrid events in one place.

Cons

The vendor ensures there no issues for 24/7 through version control and bug fixes.

Pros

EVERYTHING. I absolutely love this system. Easy to use, easy to learn, everything needed for an event is in one place.

Cons

Need more training and improvements on abstract manager. Need a way to score the submission by a reviewer.

Pros

Whether we're hosting an event for 5 or 5,000 cvent registration helps us streamline our registration process and turn a manual or complex process with ease. We can then do post-reg reports, follow-ups and cross-event attendance analytics with ease.

Cons

Sometimes the need to create custom fields or the understanding of how to 'register on behalf of someone'. The one thing I think we dislike the most is if during set up you create a mandatory checkbox question (i.e. agree to our Terms and Conditions) you can't just edit the text if you find a typo, you have to delete it and start over.

Pros

I really like the bespoke building of events / tayloring

Cons

VAT issues sometimes when amending transactions the VAT option disappears

Alternatives Considered

Reasons for Switching to Cvent Event Management

Pros

CVENT allows us as a company to feature one registration site where we can manage attendees, payments, waitlists and RFP venues for our events all within one program.

Cons

There are often times technical issues that arise with the software due to coding, tags, etc that make it difficult to change things occasionally. Additionally, we often have to do things very robust due to no technological advances with the program.

Pros

I like that the management portion of the platform integrates with all of their solutions and tools across the platform.

Cons

Currently, my least favorite part of the event management portion is the reporting feature. It is hard to create the reports we need with the limited flexibility. Our internal team has a hard time understanding reports.

Pros

I enjoy how user friendly Cvent event management is. Creating the mobile app, uploading attendees and sending emails are important for our job, and having it all in one place is convenient!

Cons

At this time, there are not any major cons I have with Cvent. Sometimes the website can act up a bit when adding attendees, however, that happens with all websites and customer support is helpful.

Pros

The ability to see my events holistically

Cons

The Salesforce integration is inadequate

Pros

Cvent can be as robust or as simple as you would like it. I have used it to create multi-day, multi-session events or a simple one hour webinar. It has enough features to easily handle everything.

Cons

Oftentimes, I have trouble with the minor details, like making sure I click the sync to HubSpot button when launching an event or remembering where I need to go to update the calendar description when someone clicks the 'add to calendar' button.

Pros

Cvent Event Management works with you from the start to the end of your event, allowing you to have a good working picture of even the largest-scale events.
The ease of use of Cvent features makes it a stress-free tool, which I know I can rely upon through my work.

Cons

Some of the features have become a little outdated, however Cvent is constantly working to update features, and they really listen to their customers about what is important to them.

Pros

Their Customer Service product knowledge.

Cons

It can be difficult to search through the vast Knowledge Base

Pros

Its simple & easy to use, its easily understandable

Cons

Too many features, most of them pop up even when they are not required

Pros

The new technical that is released frequently

Cons

I don't have many cons but the only part that needs updating for me was the badges web desinger and in Cvent connect they confirmed this has been updated now, which makes us very happy customers

Pros

I only used it for registration site building for the most part, but I know you can do many things with Cvent - they have a lot of tools under their umbrella that all integrate with one another.

Cons

The registration site building is not super customizable. I've used many platforms for this and this is my least favorite. The customer service is sometimes slow to respond, or just doesn't in some scenarios, and they don't cover everything - you can connect with someone and then they say they can't help you and send you to someone else.

Pros

It is versatile, allowing for integration with other systems and automation of certain tasks.
It is thorough and detailed allowing for compatibility and customizability to suit your needs.

Cons

There are a few things I would like to additionally have available in regards to reporting and the available fields to select from (given our custom fields, I can select 150 of up to 208 available options --- but there are still some nice-to-haves missing from that list.

Pros

Once you know how to use it, it has all information you need to manage an event. The registration is easy for attendees. Managing the attendees is easy with the reports you can run.

Cons

Takes getting used to. Training could be more complete. I feel like the training videos do not cover everything. Needs some updates to make it smoother.