--- description: Review of Channels Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Channels | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Contact Centre Software](/directory/4389/contact-center/software) > [Channels](/software/99434/channels) # Channels Canonical: https://www.softwareadvice.ie/software/99434/channels Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/99434/channels?page=2) > Channels is a customer service solution for call centers and client success teams that offers tools including channel management, live chat, call management, eCommerce integration, contact history, and more. With Channels, users can utilize customer data from connected eCommerce systems such as Magento, Pipedrive, and Shopify in order to gain more context to aid customer queries and service requests. The Channels platform is designed to provide agents with data on customer order history, contact details, order information, and more. The live chat integration functionality allows businesses to connect their existing live chat tool with the Channels system in order to automatically distribute customer conversations to the relevant agents via phone calls when needed. Customer support calls can be managed from anywhere using the Channels mobile apps for Android and iOS, and the Click-to-Call widget allows agents to easily switch between devices without losing customer details. Other call management tools include IVR, automatic routing, call recording, toll-free numbers, and more. > > Verdict: Rated **4.8/5** by 36 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 36 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: CrazyCall - **Founded**: 2014 ## Commercial Context - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Channels offers a seven day free trial, with no credit card required. Once the trial ends you'll be able to choose one of three plans: - PLUS, which costs $29/monthly ($24 annually), which already includes 3 users. Additional one costs $10/monthly ($8 annually) - ADVANCED, which costs $75/monthly ($62) and already included 5 users. Additional one costs $20 ($16 annually) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) - **Supported Languages**: English, Spanish - **Available Countries**: Argentina, Australia, Austria, Belgium, Bolivia, Bosnia & Herzegovina, Brazil, Bulgaria, Canada, Chile, China, Czechia, Denmark, Dominican Republic, Ecuador, Estonia, Finland, France, Germany, Hungary and 21 more ## Features - API - Access Controls/Permissions - Account Management - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Automatic Call Distribution - Blended Call Centre - CRM - Call Centre Management - Call Disposition - Call List Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tracking ## Integrations (7 total) - Adobe Commerce - HubSpot CRM - Make - Pipedrive - Shopify - Zapier - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Contact Centre Software](https://www.softwareadvice.ie/directory/4389/contact-center/software) ## Related Categories - [Contact Centre Software](https://www.softwareadvice.ie/directory/4389/contact-center/software) - [Call Monitoring Software](https://www.softwareadvice.ie/directory/1811/monitoring/software) - [IVR Software](https://www.softwareadvice.ie/directory/1572/ivr-system/software) - [Call Centre Software](https://www.softwareadvice.ie/directory/4588/call-center/software) - [Telephony Software](https://www.softwareadvice.ie/directory/1710/computer-telephony-integration/software) ## Alternatives 1. [Bitrix24](https://www.softwareadvice.ie/software/128326/bitrix24) — 4.2/5 (984 reviews) 2. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1753 reviews) 3. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4072 reviews) 4. [Ring.io](https://www.softwareadvice.ie/software/18320/ringio) — 4.1/5 (19 reviews) 5. [Five9](https://www.softwareadvice.ie/software/20063/five9) — 4.2/5 (481 reviews) ## Reviews ### "Powerful Calling App" — 5.0/5 > **Stevie** | *14 July 2016* | Information Technology & Services > > **Pros**: - Massively increase calling speed over traditional telephone. - Easy to use interface. > > **Cons**: I found it difficult to extract data in the exact format I needed. > > CrazyCall really excels at automating the calling process and providing and easy to use interface for the callers to use. The UI is very intuitive and makes it easy to set up and run campaigns. ----- ### "Records Your Important Conversations In Case You Forget" — 5.0/5 > **Verified Reviewer** | *12 October 2018* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: My job involves a lot of time on the phone talking to clients, stock brokers and fund managers. Since I wear many hats, there are times when I can forget what one person needs or miss something they said during our conversation. This can happen when I’m multitasking and not able to write things down. With the help of CrazyCall, this program has eased the pressure and helped me keep track of my important phone conversations. The recording feature allows me to play back our conversations which I do at the end of the day before work ends. With CrazyCall, I can be more organized and efficient. It teaches me to prioritize my projects accordingly. > > **Cons**: Not much to comment on because I like their service. Perhaps an additional perk would be to add a video conference call feature that is recordable so we can keep track of the conversations. ----- ### "Making calls through CrazyCall" — 4.0/5 > **Verified Reviewer** | *5 February 2019* | Individual & Family Services | Recommendation rating: 7.0/10 > > **Pros**: It’s nice to have the dashboard on CrazyCall to visually see your progress when making calls through a list. You can clearly see how many people are on the phones and how many calls have been made or still need to be made.’ > > **Cons**: There seem to be some minor glitches still with the software that make it freeze up occasionally which can be frustrating but typically if you restart your computer before using it, it should work pretty well. ----- ### "An extremely easy to use program that we can access from any browser, a wonderful feature." — 5.0/5 > **Verified Reviewer** | *7 May 2018* > > **Pros**: It has raised our level of organization and management more than any other addition to our current workflow. It's helped cheapen our operation, increase the quality of our calls, and create powerful reports of any kind. > > **Cons**: Initially we were concerned that the connection through web browsers could be compromised, but network quality has generally been excellent. After having used it for just a little bit of time, we're very satisfied with CrazyCall. ----- ### "Easy and Simple to use" — 5.0/5 > **Verified Reviewer** | *27 August 2018* | Oil & Energy | Recommendation rating: 10.0/10 > > **Pros**: Covers all the necessary features for customer service. File transfer is not featured by most software similar to CrazyCall. The process of our call documentation did change after we discovered CrazyCall. The support team was easy to contact regarding our problems and difficulties. > > **Cons**: The team had a difficulty with the setup for a while, but after contacting the support team, it was then easily setup. No more further disadvantages faced while using CrazyCall. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/99434/channels?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/99434/channels) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data