About RingCentral MVP
RingCentral MVP pricing
RingCentral MVP has a free version and offers a free trial.
Alternatives to RingCentral MVP
RingCentral MVP Reviews
Feature rating
- Industry: Insurance
- Company size: 201-500 Employees
- Used Daily for 1+ year
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Review Source
Review of Ringcentral
Ringcentral replaces our previous phone system in its entirety, allowing us to utilize soft phones and providing a means for video and text communications. Although we later transitioned to different services for chat and video, initially it was a welcome addition when we were just needing the phone/fax. Overall ring central is a high quality soft phone.
Pros
Ringcentral gave us a lot of options with a low barrier to entry. We came from an environment with no soft phone capability so the transition was very noticeable. The peer-to-peer communication and peer-to-client communication are both very simple and the call quality is always crystal clear.
Cons
The initial IVR setup for our company was a very drawn out process. We had to hire an external party to create our entire workflow since the built in functionality did not suit our needs. Additionally, we were in the market for a custom API hook that new calls would invoke and the process to get this built in took an extremely long time (6+ months) to add.
- Industry: Information Technology & Services
- Company size: 501-1,000 Employees
- Used Daily for 2+ years
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Review Source
Best Ever Calling App Available in the Market
Overall, I would say, my experience is very good in using of Ringcentral. If you want a good VOIP service with all the features in one place then you can purchase Ring Central subscription.
Pros
We can easily all the communication processes from one app including texting, calling, video calling, meeting etc. We can also track our organization work like number of calls, recording, quality etc.
Cons
I think, as of now, everything is good. Meantime, if they want then can add the read receipt feature.
- Industry: Construction
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Good from far, far from good.
Horrible experience. We stayed with them because we signed a contract without fully evaluating the platform. Tech support was pleasant, but insincere, and seemed more concerned with getting you off the line rather than the resolve the issue, and they used the expression 'system limitation' so much that I stopped calling. The icing on the cake was that after honouring the two-year contract with a platform that did not meet our needs and we were not using, the contract auto-renewed itself for another two years. 2 or three hours on the phone with various representatives later, they would not budge and would charge us a full cancellation fee. Sat part is that I will spend more in legal fees to get out of this mess, but I'll be damned if they will see another dime from us.
Pros
Initially, it looked good, and it had all the features we wanted. Signed up for it, and once we started doing testing we realized it was not a good fit for us.
Cons
Where do I start? First off, while this may affect Canadian users, whenever we received an incoming call, the CNAM lookup would only show the name of the city the call was originating from. Not the name or the number. After hours of talking to tech support, the only workaround was to turn the CNAM lookup off so we could at least see the number. Getting this half-fast workaround to work was one of the most frustrating experiences of my life. Talking to people a world away and getting them to understand what the issue I was experiencing, including screenshots and videos, felt like talking to a wall. They could not understand why I had an issue with only seeing the name of the city on call display. The tech support kept referring to system limitations whenever they could not solve something. The salesperson has mislead us and told us we could manage multiple lines from one interface. That is not the case. You have to log into each line separately. As a small team, we wanted to have everyone have access to certain lines and be able to jump in on a conversation. That could not be accomplished. This platform was clearly not a good fit for us, but we signed a contract, and made the best of it.
Alternatives Considered
8x8 X SeriesSwitched From
GrasshopperReasons for Switching to RingCentral MVP
It seemed to have more features for the price.- Industry: Outsourcing/Offshoring
- Company size: 1,001-5,000 Employees
- Used Daily for 2+ years
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Review Source
Excellent tool
Excellent, it is efficient, easy to use, and reliable.
Pros
It is a completely efficient tool; it can be easily used with either a small or large team. It has all kinds of tools useful to keep efficient call tracking, performance log, and analytics.
Cons
I do not consider I have something I do not like from this software at the moment.
Alternatives Considered
CloudTalkReasons for Choosing RingCentral MVP
The previous tool did not include half of the features found in RingCentralReasons for Switching to RingCentral MVP
The reviews, pricing, support during the purchase, and general information- Industry: Accounting
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
RingCentral MVP is the Best
Pros
Ring Central is very easy to use. I could make phone calls anytime and you can set up extensions for your employees. I can send pictures and documents with this app. I can also set up and schedule meetings. I also loved the fact that there is a mobile version so I can have my business phone on the go.
Cons
My only issue would be that sometimes the calls wouldn't show up in real time on mobile. I would only get a missed call notification at times. This was very rare and it doesn't take away anything from the other great features of this app.
