DDI System

DDI System is a distribution management technology that combines daily operations with customer relationship management (CRM), e-commerce and reporting features in one system. It is suitable for single location distributors and multi-division organizations in both on-premises and hosted systems. DDI System helps users manage customer engagement by combining CRM with daily operations such as order entry, quoting, delivery inquiry and customer service. Task management, calendaring and dashboard analytics assist with distribution operations. Specific feature sets are available for janitorial and sanitation, paper and packaging, electrical, plumbing, HVAC, showroom, fluid power, restaurant and industrial suppliers. DDI System also provides dashboards that display data visualizations for sales, accounting and inventory performance metrics. Accounting, demand forecasting, purchasing, pricing, order fulfillment, bid management, warehouse management (WMS), content management and electronic data interchange (EDI) are all integrated using DDI System. Support is available via email, over the phone and through online client support portals.