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4.3
Overall rating
Reviews

4.3
Overall rating
Reviews

About ZhenHub

ZhenHub is the first truly global e-commerce platform, with a comprehensive suite of tools to help you manage your inventory, orders and shipments from anywhere in the world. It allows you to manage your inventory and orders, track packages, and fulfil your orders instantly. With ZhenHub, you can: - Manage inventory and orders from any mobile device or computer - Track your packages throughout their journey with real-time updates on delivery status, location and more - Send out instant fulfilment notifications to customers who have already ordered products
ZhenHub Software - ZhenHub integrations
ZhenHub Software - ZhenHub product details
ZhenHub Software - ZhenHub shipment tracking
ZhenHub Software - ZhenHub integrations - thumbnail
ZhenHub Software - ZhenHub product details - thumbnail
ZhenHub Software - ZhenHub shipment tracking - thumbnail

ZhenHub pricing

ZhenHub has a free version and offers a free trial. ZhenHub paid version starts at US$29.00/month.

Starting Price:
US$29.00/month
Free Version:
Yes
Free trial:
Yes

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Browse ZhenHub Reviews

17 of 17 reviews
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Alvaro
Alvaro Show more details
  • Industry: Logistics & Supply Chain
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source Show more details
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 7/8/2019

I have the power

Pros

Thanks to Zhenhub all I need is my mobile device to have full control and visibility. Besides their team is simply outstanding.

Cons

So far I haven't found any difficulty. Will contact their team if I do.

Florian
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source Show more details
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5.0
Reviewed on 9/5/2019

Great service with good support

We were able to automate fulfillment of our online orders accross APAC

Pros

Ease of use, setting things up with our Shopify store front was a breeze.
We got real good support from the team as well, always happy to setup a call to go over things

Cons

Nothing to report really, things went smooth

Alternatives Considered

ShipBob

Reasons for Switching to ZhenHub

Good presentation, comprehensive pricing and friendly staff.
Mark Show more details
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source Show more details
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1.0
Reviewed on 23/4/2020

Zhenhub practices fraudulent accounting and extorts customers

Zhenhub is a fraudulent company who has been extorting me with outrageously inaccurate warehouse fees, sending late shipments of all my products, and shipping my products out incorrectly. They never address problems, and currently stole $1400 from me, plus they are holding tens of thousands of dollars of my inventory without responding. Avoid this company at all costs.

Pros

-it integrates with Shopify
-had good support the first few months

Cons

-fraudulent accounting practices
-extorts customers for extra money once inventory is in the Zhenhub warehouse
-ships products weeks, and sometimes months late
-tracking numbers never work
-shipped out 100's of my products without any packaging

Response from ZhenHub

Thank you for taking some time to review us. We sincerely apologize for your experience with our company. I believe our CEO immediately reached out to you to understand your situation and it was resolved very quickly. It seems you are now satisfied with our resolution and we thank you for your patience. Please let us know if there is anything further you need clarification with. We reached out immediately after knowing that you were dissatisfied with our service. You may reach out to us anytime at [email protected]. Again, thank you for your feedback. We pride ourselves on our focus on our customers' experience and this review is felt deeply in our company and we have implemented controls and solutions to prevent this situation from happening again.

Replied 8/2/2021
Mark
  • Industry: Consumer Goods
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source Show more details
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 28/8/2019

ZhenHub is a great solution that I highly recommend!

I thought that the shipping cost that I was being quoted previously with a standard carrier was high, so I googled for better options and saw that ZhenHub was highly recommended. I was in a pinch because my manufacturer in China was ready to ship and needed it taken care of ASAP. I called their Hong Kong office and had a quote within minutes that was far better than my previous. They walked me through the website, I gave them my address and they had it in Florida faster and for a better price. They're a reliable resource for my startup and I'll continue to use ZhenHub moving forward.

Pros

Definitely their great customer service. The CEO himself walked me through everything and made sure I was all set. Their costs were also much lower than I was previously quoted. The ease of setting up and executing an order/shipment and it's tracking system were great and the tool is easy to navigate.

Cons

Honestly, it's very well put together. It I'm being the nit-pickiest person I know and had to say something, I'd say that perhaps a button or two could have bold text to stick out more but that is purely cosmetic and I only mention it because there's always something to do in the pursuit of perfection; but it didn't slow me down at all and they're still clear. I'm just used to bold writing on buttons I suppose, and I feel like I "have to put something" *shrugs*

Verified Reviewer Show more details
  • Industry: Publishing
  • Company size: 11–50 Employees
  • Used for 1-5 months
  • Review Source Show more details
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5.0
Reviewed on 13/2/2019

ZhenHub's warehousing, fulfillment, and shipping solutions succeeded — slick software.

I had to post unique, irreplaceable, first edition books to customers across Europe and Australia. These logistical problems were new to me but ZhenHub provided the consulting I needed and their warehousing, fulfillment, and shipping solutions succeeded. As a bonus, I could manage my own data — from warehouse delivery to parcel tracking — all with ZhenHub's software. My customers are happy and I'll be using ZhenHub again.

Pros

I think ZhenHub's software is far more powerful than I realize. (I think I'm only using a fraction of what it's capable of.) Please allow me to decline answering this question. If I connected ZhenHub with my Shopify account, I think I'd have monstrous productivity.

Cons

Tracking is slow (parcels that were delivered long ago still said "dispatched").
Within "Status" I don't know the difference between "fulfilled" and "completed."
The "import orders" excel has a column for phone numbers... That column should be auto-formatted to a phone number format (I had formatting issues).

17 reviews

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