---
description: Review of DiliGenie Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: DiliGenie | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [IT Project Management Software](/directory/3203/it/software) > [DiliGenie](/software/510629/DiliGenie)

# DiliGenie

Canonical: https://www.softwareadvice.ie/software/510629/DiliGenie

> DiliGenie’s incident management module allows IT teams to efficiently log, track, and resolve incidents from a single platform. With automated ticket routing, prioritization based on severity, and real-time updates, teams can respond to user issues promptly, minimizing downtime and enhancing user satisfaction.
The change management feature provides a structured approach to managing changes within the IT environment. DiliGenie enables organizations to plan, assess, and implement changes effectively while minimizing risks. 
DiliGenie’s problem management functionality helps IT teams identify the root causes of recurring incidents, allowing them to implement long-term solutions. By conducting thorough investigations and analyzing trends, organizations can reduce the likelihood of future issues and enhance overall service quality.
DiliGenie’s IT Project Management tool streamlines project execution with a centralized dashboard, customizable workflows, and real-time tracking. It supports tools for task management, resource allocation, risk mitigation, and collaboration. With integrated reporting and seamless integrations, it ensures efficient, on-time, and within-budget project delivery.
The service request module streamlines the process of handling user requests for IT services. Users can submit requests through an intuitive self-service portal, while IT teams can manage and fulfill these requests efficiently. 
DiliGenie includes a robust knowledge base that allows teams to document solutions, best practices, and troubleshooting guides. This centralized repository empowers both IT staff and users to find answers quickly, promoting self-service and reducing the volume of incoming support tickets.
The user-friendly self-service portal enables end-users to submit requests, track their status, and access relevant knowledge base articles.
The ITSM tool includes comprehensive reporting and analytics capabilities, providing insights into key performance indicators (KPIs) such as ticket resolution times, user satisfaction ratings, and SLA compliance. These metrics enable IT managers to monitor performance, identify trends, and make data-driven decisions to improve service delivery.
> 
> Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 2 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Diligent Global Tech

## Commercial Context

- **Starting Price**: US$10.00
- **Pricing model**:  (Free Trial)
- **Target Audience**: 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more

## Features

- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Analytics
- CMDB
- Calendar Management
- Change Management
- Change Planning
- Change Tracking
- Configuration Management
- Customer Support
- Customisable Forms
- Customisable Reports
- Customisable Templates
- Dashboard
- Dashboard Creation
- Email Alerts
- Email Templates
- For IT Project Management

## Integrations (6 total)

- Clockify
- IBM QRadar Incident Forensics
- ManageEngine OpUtils
- Microsoft Azure
- Microsoft Power BI
- SolarWinds Network Configuration Manager

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [IT Project Management Software](https://www.softwareadvice.ie/directory/3203/it/software)

## Related Categories

- [IT Project Management Software](https://www.softwareadvice.ie/directory/3203/it/software)
- [Change Management Software](https://www.softwareadvice.ie/directory/4244/change-management/software)
- [Incident Management Software](https://www.softwareadvice.ie/directory/4577/incident-management/software)
- [Service Desk Software](https://www.softwareadvice.ie/directory/4256/service-desk/software)
- [Knowledge Base Software](https://www.softwareadvice.ie/directory/3898/knowledge-base/software)

## Alternatives

1. [ManageEngine Endpoint Central](https://www.softwareadvice.ie/software/117339/manageengine-endpoint-central) — 4.6/5 (1627 reviews)
2. [Freshservice](https://www.softwareadvice.ie/software/436317/freshservice) — 4.5/5 (695 reviews)
3. [ServiceNow](https://www.softwareadvice.ie/software/27432/service-now) — 4.5/5 (348 reviews)
4. [SysAid](https://www.softwareadvice.ie/software/158389/sysaid-it-crm) — 4.5/5 (515 reviews)
5. [Desk Manager](https://www.softwareadvice.ie/software/310334/desk-manager) — 4.8/5 (106 reviews)

## Reviews

### "Best ITSM Tool" — 5.0/5

> **Gowri** | *19 September 2024* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: User friendly and easy to use. All module are good.
> 
> **Cons**: Configuration Management
Identify component attributes like servers, hardware, software, and manage relationships across all services
Knowledge Base Management
Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support
Self Service Portal
Online portal through which end users can access the system, manage tasks, or obtain information
Project Management
Plan and coordinate all the resources, costs and time needed to execute assignments
> 
> Very good tool in less expensive, Easy to customise.

-----

### "DiliGenie Review" — 5.0/5

> **Simon** | *25 September 2024* | Nonprofit Organisation Management | Recommendation rating: 7.0/10
> 
> **Pros**: Creating, updating, and reviewing tickets is straight-forward and simple.
> 
> **Cons**: As an admin on a small team, it would be helpful to be able to search my team members' tickets. We currently all share an account to circumvent this shortcoming, and are fine with it because it really is worlds better than our previous vendor's support portal. It does introduce security concerns doing it this way, though.
> 
> All positive\! It's been a much more reliable and simple-but-full-featured platform than a few others I've worked with in my short career.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/510629/DiliGenie)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/510629-DiliGenie/> |
| en-AU | <https://www.softwareadvice.com.au/software/510629/DiliGenie> |
| en-GB | <https://www.softwareadvice.co.uk/software/510629/DiliGenie> |
| en-IE | <https://www.softwareadvice.ie/software/510629/DiliGenie> |
| en-NZ | <https://www.softwareadvice.co.nz/software/510629/DiliGenie> |

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